As a human resources employee, you will have a million responsibilities to juggle on a daily basis; from hiring and firing to handling welfare issues; legal issues, and performance management. Therefore, it is important to consider the different ways in which you can lighten your workload, one of which is to utilize the workforce you are looking after to help you achieve your goals. Keep on reading to find out how…
Some examples of the responsibilities that HR employees have are making sure the team operates smoothly by designing job roles, designing training schedules, and handling welfare concerns from the workforce. It is difficult to complete these tasks without first-hand experience of the day to day running of a workplace, which HR employees rarely have. One way to tackle this issue is to encourage employees to give you feedback.
Through this, employees can let you know if there are any issues that repeatedly arise, which could highlight operational flaws. For example, they can let you know if clients regularly complain about a certain aspect of the customer service protocol, which you can then tackle.
Employees can give you feedback on how helpful they found their training too so that you can make adjustments to improve it. They can also offer insight into any grievances they have or what they think others might have, such as discontentment with how senior members of staff interact with junior members. Having this insight allows you to act quickly and efficiently by minimizing potential problems before they arise.
Mentoring is another great way to lessen your workload; the purpose of mentoring is to connect different employees to one another so that they can help each other tackle any issues they are facing. For example, if a new member of staff is struggling to get to grips with an aspect of their role, a more experienced member of staff could lend a hand, rather than HR having to handle it.
Another example is if one member of staff keeps coming to blows with another, there may be a miscommunication that could be identified by an employee who has been working with them for some time, and who can, therefore, advise on the best way to handle it.
Investing in training a workforce so that they can progress through different roles in the company, will motivate them to become long-term, loyal members of staff. This, in turn, helps you to avoid having a high staff turnover which would mean a lot of work for the HR department. It also means that you get to train existing members of staff for new roles, rather than having to start from scratch, and you benefit from their experience.
As a human resources officer, you should be utilising current employees as much as possible in order to minimize your workload. You can do this by asking them for feedback on how well the processes in place are functioning, such as training schedules and operational structures. You should also keep lines of communication wide open when it comes to issues of staff welfare so that you nip problems in the bud before they escalate. Take a look at elivestory.com for more business advice, such as the benefits of outsourcing certain services to third parties.