RapidIdentity App Review: Real-User Experience & Practical Uses

If you have ever managed user accounts and fixed access issues for hours, you will understand why people are eager to try RapidIdentity. This application promises to make identity automation a simple day-to-day work for users. 

I have worked using RapidIdentity enough to see how it attempts to solve the challenges of user identity management with an automation-driven approach. Ahead, I will share my firsthand experience from key solutions to areas for improvement, and analysis of online reviews from real users, so that you know exactly what to expect from it. 

So, let’s see whether this identity automation can truly simplify identity management for you or not.

What Is RapidIdentity?

Before we jump into the review, let’s have a clear understanding of Rapididentity and its offered solutions: 

As the name suggests, it is an Identity and Access Management (IAM) application developed by Identity Automation. This app has been designed to help individuals and organizations manage digital identity efficiently and securely. 

• Key Solutions 

Solutions	Specifications
Identity Lifecycle Management	This helps in automating the process of creating, updating, and deleting user accounts.
Authentication & Assurance	It supports multi-factor authentication and secure single sign-on (SSO) to offer a seamless way to access applications.
Access Governance	Enables access to role-based control and privileged access management.
Identity Data Hygiene	Reconciles identity data from multiple sources to maintain clean, consistent user records.
Rostering	Rapididentity enables syncing of student and staff accounts with other systems.

Practical Use Cases of RapidIdentity

While researching the real-world uses of Rapididentity in larger environments, I came to know that this mobile application has a significant use in extensive industries. Here are its practical use cases: 

Education Industries 

RapidIdentity has a significant use in the education industry for automating the onboarding and offboarding of students, teachers, staff, and even contractors. This application also supports self-service password resets, QR/pictograph-based authentication, and trusted administration. 

IT Firms 

Organizations utilize this application to identify and remove any orphan accounts from previous staff members. As it supports policy-driven approval workflows like admin and VPN access, IT firms don’t have to remember multiple logins and experience reduced friction. 

Security Teams

RapidIdentity provides a feature called SafeID that constantly monitors user credentials for breaches and takes action to prevent account takeovers. Many security teams have used this app to detect threats and easily enhance their security system. 

Online Reviews & Real User Experiences 

G2 Reviews

Many users appreciated this identity Automation application on the g2 website for its ease of use and single sign-on capabilities. Here’s what the review looks like: 

• Average rating of 4.4/5 from 10 verified users. 
• An ESL teacher, Katie W. said, “Easy platform to use … quick and simple!”
• Spencer B. has praised the SSO feature, saying, “My school district uses RapidIdentity … I like the fact that I can sign on to a single program each morning … instead of each program as I need to access it.”

Apple App Store (iOS) Reviews

Reviews on the Apple Store do not reflect much of a satisfactory experience. Let’s have a look at their reasons for dissatisfaction: 

• RapidIdentity has a very low rating of 1.5/5 based on a total of 633 user reviews. 
• Users criticized the app as it asks for a password every time users try to log in. 
• The app may have some serious usability challenges on iOS devices, particularly in terms of authentication reliability and UI clarity. 

Google Play Store (Android) Reviews

On the Google Play Store, this application has more reviews, indicating that most users prefer the Android version of the app. Find the reviews and ratings: 

• Average rating of 2.1/5 from 310 users and over 100k downloads. 
• Some have shared great experiences with session management. However, Google Play does not show any detailed review quotes. 
• Users have addressed issues regarding the lack of biometric support as they have to enter the PIN manually each time. 

SoftwareAdvice & GetApp Reviews 

• On SoftwareAdvice, most of the reviews are from the education sector. One of the feedback suggests, “Signing into RapidIdentity is easy for children … to use over and over on a daily basis.”
• On GetApp, this Identity Automation app scores 3.5/5 based on multiple user reviews. 

My Interpretation of RapidIdentity 

From my personal experience and the overall online user reviews, the RapidIdentity Identity Automation app appears to function better in industrial environments like schools and other educational institutions. 

What I particularly noticed is the app’s emphasis on centralized identity workflow. As this becomes an increasingly essential solution for institutions, rapid identity helps start to become a popular choice. However, while the backend capabilities are strong, many users are still facing some challenges with the authentication and logins. 

But users must note that the user-facing experience also varies depending on the environment and integration quality. RapidIdentity itself is robust, and the effectiveness depends on how well an organization or enterprise configures and maintains it. 

Areas for Improvement for Identity Automation 

As the real-user reviews suggest, there are definitely some areas for improvement for this Identity Automation application. 

✦ Improved Login & MFA Flow

The authentication on the app sometimes requires multiple steps, which feels slow or repetitive according to some users. Streamlining the MFA process and reducing taps may significantly improve usability. 

✦ Faster Performance on Mobile

Most of the mobile users, especially iOS users, have highlighted lag, crashes, and slow load times on their devices. Identity Automation developers couple to optimize the app performance on different operating systems to create a smoother experience. 

✦ Clearer User Guides or In-App Tips

The IAM tool can be a little overwhelming for some users. So some built-in guidance or quick tutorials would support users throughout the usage. I feel it is really necessary for first-time users. 

✦ More Frequent Updates & Bug Fixes 

The app does not receive many updates compared to other similar security applications. Regular update releases and immediate bug fixes on the UX improvements can boost user satisfaction. 

Pricing Overview 

The pricing details and numbers are directly taken from Identity Automation’s published price lists. I have listed the vendor list price and the current discounted prices: 

Solution	List	DIR price
Lifecycle (K–12)	$40.00	$35.26 (user/year)
Lifecycle (Higher Ed)	$50.00	$44.08
Authentication (K–12)	$25.00	$22.04
Shield ID (web protection)	$12.50	$11.02
Rostering (K–12)	$7.00	$6.17
Phish ID (K–12)	$2.50	$2.20
Set up / Professional services (AD Sync setup fee)	$2,000

Note: The price list contains a lot of other add-ons, hosting, VPN connection fees, and tiered service levels. The above values are mentioned based on the official website. You may experience some changes.

Alternatives & Market Competitors 

Here are some other top-rated alternatives to RapidIdentity that I have used: 

1. Cisco Duo

This is a cloud-based security platform. It offers passwordless authentication, user-friendly multi-factor authentication, and single sign-on (SSO) for security purposes. On g2, Cisco Duo is rated an average of 4.5/5 by 428 users. 

2. LastPass

This solution helps businesses and enterprises take complete control of their identity management system. It offers password management, single sign-on, and adaptive multifactor authentication. This app also has a 4.4/5 rating from 1,909 users. 

3. Okta

Okta is also one of the leading independent identity management partners for many organizations, educational institutions, and other enterprises. From cloud-based customer identity to staff ID automation, they ensure a secure workforce identity. On g2, it has a rating of 4.5/5 from more than 1K users. 

Final Verdict 

After spending quite a few times exploring RapidIdentity offerings and its real-world implementation, my overall takeaways are that it is quite a powerful ID management solution. This Identity Automation genuinely delivers scalable authentication services. 

However, the mobile users’ and end-users’ reviews give a mixed feeling. Their usability challenges highlight that this app is not a deal-breaker for them. That said, the development company prioritizes strong compliance-focused controls and offers some supportive guidance. It might become a dependable backbone for more users. 

I have shared my experiences with you. So, have you tried this app or are you eager to try it out soon? Then don’t forget to share your experiences with us too!

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